Where the client instructs the barrister directly he/she will be sent a client care letter, the barrister’s terms and conditions, and the Bar Standard Board Public Access Guidance for Lay Clients.
Where an instruction comes from a solicitor or other authorised person the terms upon which instruction is accepted are The Standard Contractual Terms For The Supply Of Legal Services By Barristers To Authorised Persons which can be viewed on the Bar Council website . If you are a solicitor or other authorised person and unable to access the link or view the terms, then you should use the contact details on this site to request a copy before instructing the barrister.
My aim is to give all my clients a good service at all times. However, if you have a complaint please let me know as soon as possible, by telephone or in writing. A copy of the full complaint’s procedure can be provided on request.